1. Introduction
This Return and Refund Policy applies to Brillia and ResidentPlus, which are digital products developed and operated by WheelieCorp.
By subscribing to or using Brillia or ResidentPlus, you acknowledge that you have read, understood, and agreed to this policy.
2. Nature of Services
Brillia and ResidentPlus are software-as-a-service (SaaS) platforms provided digitally.
As no physical goods are sold or delivered, returns are not applicable.
3. Subscription Fees & Payments
- All subscription fees, usage fees, or service charges are billed in advance unless stated otherwise.
- Payments are non-transferable and tied to the registered account or property.
4. Refund Policy
4.1 General Rule
All payments made for Brillia and ResidentPlus are non-refundable, including but not limited to:
- Subscription fees
- Setup or onboarding fees
- Feature add-ons
- Usage-based charges
4.2 Exceptional Circumstances
Refunds may be considered at WheelieCorp’s sole discretion under exceptional circumstances, such as:
- Duplicate or erroneous charges
- Proven system malfunction that prevents core service usage for a prolonged period
- Billing errors directly caused by WheelieCorp
Any approved refund:
- Will be processed using the original payment method where possible
- May be partial, prorated, or full, depending on the situation
- Does not include transaction or processing fees (if applicable)
5. Trial Periods (If Applicable)
If a free trial or limited trial period is offered:
- Users are responsible for cancelling before the trial ends
- Charges incurred after trial expiration are not refundable
6. Cancellation of Service
- Users may cancel their subscription at any time through the platform or by contacting support
- Cancellation will stop future billing but does not entitle the user to a refund for any unused period
- Access may remain active until the end of the current billing cycle
7. Chargebacks & Disputes
Unauthorized chargebacks or payment disputes raised without prior communication may result in:
- Temporary suspension of the account
- Permanent termination in cases of abuse
We encourage users to contact us first to resolve any billing concerns.
8. Changes to This Policy
WheelieCorp reserves the right to modify this Return & Refund Policy at any time. Updates will be published on the relevant websites or applications.
9. Contact Us
For refund inquiries or billing issues, please contact:
admin@wheeliecorp.com